We ship worldwide.

Standard shipping normally takes 3-5 days. International shipping times and costs depend on the products and destination (estimated at checkout).

You will find your parcel number in the email sent by the courier service.

• The courier's customer service team will be able to provide you with the details of the parcel delivery.
• GLS parcel tracking: click here to check the status of your parcel delivery by entering your parcel number.
• UPS parcel tracking: click here to check the status of your parcel delivery by entering your parcel number.
• GLS website, further contacts: click here
• UPS website, further contacts: click here

Are you sure you're late? Delivery times are based on working days. Courier services are not available on weekends, public holidays and public holidays.

• You will find the parcel number in the email you receive from the courier.
• Use the parcel number to check the status of your parcel on the courier's website: GLS, UPS
• If it's been several working days since the last update, contact the courier customer service: GLS, UPS
• You can only track the status of your order on our website, which is closed when the parcel is handed over to the courier service.

You can request a change of delivery address at the courier service.

• IMPORTANT! Please enter your email address and phone number correctly when ordering!
• Before delivery, the courier service will notify you by email of the expected delivery time.
• Contact the courier service using one of the contact details in the message.

• You cannot unpack the parcel before you receive it.
• If you are unsure of the contents of the package, if the packaging is damaged or if you have ordered fragile products, please make a video of the unpacking process so that the products are clearly visible!
• In the event of damage or shortage, the claim will be forwarded to the courier service and the recording can speed up the assessment and help the process to be successful.

• The parcel will be returned to us.
• If you have made a prepaid purchase, we will initiate a refund with the relevant service provider.
• In accordance with the law, we will refund the amount less the delivery charge.
• If the courier service charges you extra for returning the parcel, we will also charge you for that amount, in accordance with the law.
• In the future, you will only be able to place an order in our shop by paying in advance.