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FansBRANDS®

Orders information

At FansBRANDS®, every order is simple and transparent! Check our order information and enjoy fast, hassle-free shopping!

Ordering

I have not received a confirmation letter
  • First, check the SPAM and PROMOTION folders in your mail client!
  • If you can't find it there, you probably entered the wrong email address.
  • Contact us to correct your email address! In this case, don't forget to identify yourself with something, like your name and shipping address!

Can I track the status of my order?

You can track the status of your order in your account.

To track your parcel, scroll down to delivery methods!

How can I cancel my order?

To cancel your order, please contact our customer service in the Contact us section!

You can cancel an order if the order is not yet closed. If your order has been successfully completed and we have sent your parcel by courier, you can only return it.

If you do not receive the parcel, the system will automatically blacklist you, so you can only order later by prepayment. Thank you for your understanding.

I received a faulty product
  • It's rare that for some reason you don't get the product you expected. For example, the product is different from the photo of the product on the website, or the size on the packaging does not match the size on the label.
  • It is also possible that the product was damaged in transit or has a manufacturing defect.
  • In this case, please send a photo to sales@fansbrands.com and we will investigate the order!
  • If, upon preliminary investigation, we deem the complaint to be justified, we will collect the product at our own expense and send you a replacement or refund your money.

Where can I find the invoice?
  • The invoice will be sent to the email address provided at the end of the order
  • Also check your SPAM and promotional folders!

How can I change my order?

Did you realise afterwards that you ordered the wrong size, or would you like to add something to your order, or maybe you didn't manage to choose a gift?

  • Until your order is completed, you can request a change to your order.
  • You can request a change of delivery address by contacting the courier service.
  • You can also send an email, but during working hours on weekdays, it is better to request a change by phone, as it will be processed faster.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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