FansBRANDS®
Shipping information
FansBRANDS® guarantees fast shipping! The shipping terms are simple and transparent! Please check our Shipping Information to ensure the best experience!
Terms of delivery
What countries do you ship to?
What countries do you ship to?
We ship worldwide.
Delivery times and costs
Delivery times and costs
Standard shipping normally takes 3-5 days. International shipping times and costs depend on the products and destination (estimated at checkout).
Package tracking
Package tracking
You will find your parcel number in the email sent by the courier service.
- The courier's customer service team will be able to provide you with the details of the parcel delivery.
- GLS parcel tracking: click here to check the status of your parcel delivery by entering your parcel number.
- UPS parcel tracking: click here to check the status of your parcel delivery by entering your parcel number.
- GLS website, further contacts: click here
- UPS website, further contacts: click here
My parcel is late
My parcel is late
Are you sure you're late? Delivery times are based on working days. Courier services are not available on weekends, public holidays and public holidays.
- You will find the parcel number in the email you receive from the courier.
- Use the parcel number to check the status of your parcel on the courier's website: GLS, UPS
- If it's been several working days since the last update, contact the courier customer service: GLS, UPS
- You can only track the status of your order on our website, which is closed when the parcel is handed over to the courier service.
How can I change my delivery address?
How can I change my delivery address?
You can request a change of delivery address at the courier service.
- IMPORTANT! Please enter your email address and phone number correctly when ordering!
- Before delivery, the courier service will notify you by email of the expected delivery time.
- Contact the courier service using one of the contact details in the message.
Can I open the package before I receive it?
Can I open the package before I receive it?
- You cannot unpack the parcel before you receive it.
- If you are unsure of the contents of the package, if the packaging is damaged or if you have ordered fragile products, please make a video of the unpacking process so that the products are clearly visible!
- In the event of damage or shortage, the claim will be forwarded to the courier service and the recording can speed up the assessment and help the process to be successful.
What happens if I refuse the parcel?
What happens if I refuse the parcel?
- The parcel will be returned to us.
- If you have made a prepaid purchase, we will initiate a refund with the relevant service provider.
- In accordance with the law, we will refund the amount less the delivery charge.
- If the courier service charges you extra for returning the parcel, we will also charge you for that amount, in accordance with the law.
- In the future, you will only be able to place an order in our shop by paying in advance.
Still looking for answers?
Motorsport Shoes
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