• If you don't have it, download the [return form]! Download it digitally (Adobe Acrobat Reader, fill function) or print it out.

Follow the steps below if you want to change your product:

• Return the product.
• If you want to send us a product, send us a refund.
• We will send you back the order for the product you want.

• If you are not satisfied with the product you received.
• If you have tried on and the size is not right.
• If the product has been damaged in transit (to prove this, you will need to take a video of you opening the parcel and inspecting the products you receive).
• If the product is defective in manufacture, despite having been inspected before dispatching the parcel. This is a warranty problem.
• It is also a guarantee problem if, despite being used in accordance with the instructions for use, the product is damaged in any way (e.g. the zipper breaks, the stitching comes loose).
• Damage resulting from misuse of the product that results in the product NOT being returned and will NOT be returned (e.g. worn or broken shoes, torn t-shirt, torn jacket, broken ear mugs, t-shirts washed at inappropriate temperatures - discoloured). Manufacturing defects are very easy to distinguish from non-manufacturing defects, so for these types of defects, DO NOT return anything without prior consultation.

1. If you don't have it, download the [return form]! Download it digitally (Adobe Acrobat Reader, fill function) or print it out.
2. Pack the product with the completed return form (if you filled it out digitally, you can just send it by email)! Wrap the shoebox in something as well.
3. Please return it to the following address (this should be the recipient): Pit Box Kft. 2600 Vác, Rádi út 1-3.
4. Under no circumstances should you request a COD service! No COD parcels will be accepted and will be returned to you!

Once we receive the parcel and have checked the condition and reconciled the details as necessary, we will initiate the refund with the financial service providers. The amount will be credited to your account within two weeks, as advised by the bank.

• If you have any questions or are unsure, contact our customer service! Phone: +44 20 4525 6774
• Return the gift you received! You can choose a gift again when ordering a replacement product. If you do not return the gift, we cannot refund your money.
• Be sure to return the product to this address: Pit Box Kft. 2600 Vác, Rádi út 1-3 - (if you send it to the address on the invoice, no one will receive it).
• We do NOT accept COD parcels! In this case the package will be returned to you.
• We will only accept returns of products in factory condition with all packaging intact. Dirty, washed, stinky, torn, broken, wrinkled, worn products will NOT be taken back. If you send us something like this, we will send it back to you for an additional shipping charge. If you cancel, you will NOT get a refund!
• Dirty shoes with dusty soles will NOT be taken back! If you return shoes, please pack the shoe box! We will NOT take back a full shoebox regardless of the contents!
• The cost of returning the product is the responsibility of the customer and cannot be refunded. Choose the cheapest provider!
• If you have chosen to pay online, we will refund the value of the returned goods directly to you via the payment platform you have chosen.
• If you have paid for your order by bank transfer, please provide us with your bank account number and we will refund you the value of the returned goods.
• The refund will be credited to your account within 14 working days of receipt of the returned goods.